VoIP or Voice over Internet Protocol

VoIP is the future of voice communications for business.
VoIP is voice communication that transmits over the internet.
With VoIP a company can save 30% to 50% on their phone bills compared to traditional phone systems as well as being able to take advantage of the features offered by VoIP.
Calls to all destinations are charged at a highly competitive rates.
Internal calls within the company are free. This is extremely useful should you have offices in multiple locations.

Flexibility- you can have as many handsets as you need.
You can also setup a softphone(VoIP software on laptop or PC) in order to make and receive calls through your laptop or PC should you be working from home or just out and about.
All you need is an internet connection. As VoIP uses LAN you do not need phone lines to be run in the office.

Some of the features of VoIP include:-

• Caller ID- Allows you to see who’s calling before answering
• Music on hold- Should you require to put your customers on hold regularly you can have the option of having it play music.
• Call Forwarding- Should you want to set call forwarding, you can do this quite easily.
• Do Not Disturb- This feature does exactly as its name implies. should you be busy and do not want calls coming on a particular handset you can press the do not disturb button and this handset will not ring
• Call Recording-Should you want to monitor and record calls weather it be for training or quality purposes you can record calls.
• Auto Attendant or IVR(Interactive Voice Response)- This feature is an automated answering service that gives callers the option to interact with a voice menu by pressing the correct option which then directs them to the correct team to handle the call.
• Call Transfer- This feature lets a user transfer a call to another internal extension or external number